FAQs

Frequently asked question

All classes are in English. However for a private class we can propose a class in several different languages (including French & Spanish), as our chefs are multilingual.

Our general classes are limited to 6-8 people. This is to ensure that everyone has plenty of attention from the chef. We can however, accommodate private groups of up to 12 people. If your group size is larger than 12 people we can propose using more than one atelier if spaces are available. Please inquire.

As soon as you have your dates. Don’t forget that classes are only for up to 6-8 people depending on the class, so availability might be limited…

Please head over to our Class Calendar where you will have up-to-date availability and can reserve your dates directly online. If you wish to book multiple classes, we would ask that you please book your first class for however many numbers of people you wish to reserve, and once you have received your confirmation, you can then reserve the subsequent classes. Discounts are given off your second class with the use of the promotional code provided on your booking confirmation.

Sorry, but should you forget to utilize the code, it can not be applied retroactively. Discount is for the individual who took the first class only and is not based on the number of people for whom you have booked.

Please visit our home page or head directly to our Classes for our updated course prices.

Yes, we do accept credit card payments with Visa, MasterCard, Amex.

We do not personally have accommodations. However our partners will be able to assist you with vacation rentals in Paris. Visit our Links page for more details.

All that you will need to participate in the day’s lesson will be provided for you.

The price includes the cost of ingredients. The only extra cost would be if you decided to invite someone who has not partaken in the French Market class to join us for the meal. This price is listed on the Market Class pages. We limit each class meal to two guests only.

If you have any food allergies or other food restrictions, please be sure to mention it when you reserve. We have provided a further information/comment box (on the booking page), for you to ask any specific questions or let us know about your particular needs.

Full payment by credit card is required to make a reservation.

We accept various forms of payment but the simplest way is by credit card through our online payment form. As soon as we receive the payment confirmation, we will send you all the details and information regarding the meeting point and location of the class.

Certain classes (Cheese & Wine, Chef’s Table – Food & Wine Pairing, 3-day Bread Master Class, Week in Paris & Private Lessons), require us to review and accept the booking before payment is due. Once accepted, your payment must be made within 48 hours otherwise the system will automatically cancel and you will have to start the booking process again.


BOOKING TERMS VALID BETWEEN JUNE 1, 2020 AND DECEMBER 31ST 2020 FOR 2020 BOOKINGS ONLY

In light of the CORONA virus pandemic, we have adjusted our booking terms as follows. This refers solely to bookings made in 2020 between June 1st and December 31st, 2020 for dates within said period.

For bookings made between or for dates between June 1st and December 31st, no payment will be due at the time of booking. You will be asked to provide credit card details through a secure online payment gateway, STRIPE (we do not at any time see your full card details), and will be billed the full payment of your booking only 30 days before the class date. You are free to cancel at any point without penalty if your cancelation is made more than 30 days before the class date. This booking will be non-refundable at that point.

For any bookings outside of the above-mentioned dates, please refer to our normal terms of booking.

OUR STANDARD CANCELATION POLICY

– 45 days or more prior to the class, the fee is 100% refundable less a 50 euros cancellation fee per person booked.
-45 days or less prior to the class, the fee is non-refundable, however, you may reschedule your class or transfer your class to another person within 6 months after the date of the class. If no reschedule occurs during this time the credit is canceled.
– After the date of the class, the fee is non-refundable and no rescheduling is allowed.
– Purchased prepaid packages are non-refundable. Any unused portion of your purchased package may be transferred to another party during the period of validity. No extension will be granted in the event of a transfer.
– In the event of a cancelation of our Cooking & Wine Tour in Paris – Week in Paris: should you cancel 60 days or more prior to the program start date, you can be refunded less 50% of the full course fee. You can postpone your date with notification at least 60 days before the trip and only one such change will be allowed for any given booking. Once changed, the new dates are final and non-refundable.
– In the event of a cancelation of our 3-day Bread Masterclass: should you cancel 60 days or more prior to the program start date, you can be refunded less 50% of the full course fee. You can postpone your date with notification at least 60 days before the trip and only one such change will be allowed for any given booking. Once changed, the new dates are final and non-refundable.

Note: We strongly suggest that all travelers purchase trip cancellation insurance to cover the trip in the event of natural disasters, health issues, and/or other unforeseen events or travel bans.

By booking with us, you are stating that you understand and accept the terms of booking and the cancellation policy.


COVID-19 Pandemic, 2020. As a result of the declarations and ordinances put in place by the French government, the WHO, and the international community in response to the COVID-19 pandemic, our standard cancelation policy has been nullified in accordance with the Article 11 of Act No. 2020-290 of 23 March 2020 on emergency measures to deal with the COVID-19 epidemic. This modification remains in effect ONLY during the fiscal year, 2020 and directly related to the COVID-19 pandemic. For a full translation of this law, please click here

COVID-19 Cancelation policy:

Due to the governmental orders set forth in March 2020, our school is closed until further notice. We remain hopeful that we will be able to resume classes from early May but we understand that many of our future customers may still want to cancel their bookings with us.

In light of these new circumstances, we will be offering a voucher credit to all new cancelations either due to the school’s closing or cancelations initiated by our customers, valid for 2 years from the date of your originally booked class. This primarily concerns all cancelations between now and July 15, 2020However, in light of the ever-changing circumstances, we understand that certain clients may still wish to cancel for bookings taking place beyond this period. 

Should your dates fall after July 2020 and you prefer to cancel your booking, we fully understand, however, please note that our standard cancelation policy has been amended in accordance with French law and as a direct result of the pandemic.

What does this mean for your cancelations? We received an official decree from the French government (article 11 of law nº2020-290) informing us that at present, the epidemic is considered by the government as a case of force majeure. This, therefore, allows companies to exonerate themselves of any responsibility and not to carry out their contractual obligations.

It will therefore not be possible to offer any financial refund. We do not, however, wish to simply dismiss our clients’ requests and would prefer to offer a postponement for their bookings instead. As mentioned above credit vouchers will be issued for all cancelations either initiated by our clients or for which we are obligated by the government to initiate. These credits will be valid for a period of 2 years. We as a small business sincerely appreciate your understanding and patience in this unprecedented situation. 

Should you wish to submit an insurance claim and require any formal documentation to do so, we would be more than happy to provide it.


CANCELATION FOR NEW 2020 BOOKINGS IN THE TIME OF COVID-19

The following policy applies solely to new bookings effectuated between June 1st, 2020, and December 31st, 2020, and also applies solely to bookings for dates within said period. Should you wish to book a class for any other calendar year, you should refer to our standard cancelation policy above.

You are not required to submit payment for your booking immediately. Payment for your 2020 booking will be due only 30 days before the scheduled class date. You have the right to cancel your booking up to 30 days before the class. Any cancelation within 30 days of the class will be 100% non-refundable. 

By booking with us, you are stating that you understand and accept the terms of booking and the cancellation policy.

In the event of a cancelation on our part, a refund will be issued in full.

In the Morning & Evening Classes we prepare a 4-course meal, including appetizer, main-course and dessert paired with wine and including a Cheese course served before the dessert. The menu is chosen on the day of the class and can not be provided in advance. Visit our French Market Class page for more details.

Your friends and family are welcome to join us for the meal at the end of the class for a small additional cost of 50 euros per person. Please be sure to let us know in advance, how many guests you will be inviting as we limit each class to no more than 2 guests per class as this will affect the number of participants to whom we will leave the class available. A class participant cannot have more than 1 guest.

Children between 10 and 16 are more than welcome in most of our classes but must be accompanied by a paying adult. Our class sizes are small, therefore spaces allotted for children are limited. We have a French Cooking Class for Kids available for your 6-12-year-olds or you can take a look at the Cuisine en Famille or Macaron en Famille classes which allow 1 parent + 1 child to work in pairs in class.  This class is open also to 6-12-year-olds and their parents.

Certainly! You will always receive recipes after you have taken a class with us (sent to you by email), but if you are looking for more recipes to try at home, you can access our recipes here. When you sign up for our newsletter you will unlock many more recipes from our chefs both here in Uzès and in Paris. Registration is required on our recipe database as well as to the newsletter. Become a CWC ambassador and gain full access to exclusive recipe content.

Please contact us via email to discuss reselling our classes to your clients.

We offer 5 pre-paid packages that will allow you to take from 3-5 classes over the period of a 1 year. You can find out more about our French Culinary packages here. Thes packages are a great option for someone interested in taking several classes and offer great value.

What a wonderful idea to offer a French cooking class as a gift for a loved one. You can purchase our vouchers online whether for a specific class or for a specific monetary value. Find out about our vouchers and purchase yours today here.

Photographs taken during class are the property of cook’n With Class and may be used for advertising purposes.
You are welcome to take photos of yourself and your work in class. It is always a good idea to ask fellow participants before including them in your photos. Filming in class is not allowed without prior consent.

Payment Terms:
Full payment by credit card is required to make a reservation.

We accept various forms of payment but the simplest way is by credit card through our online payment form. As soon as we receive the payment confirmation, we will send you all the details and information regarding the meeting point and location of the class.

If you book more than one class, you can benefit from a discount for adults upon booking the second class… This discount is based on further bookings and not the number of participants in a class. This discount is applicable to most of our classes except for already discounted specials, packages, private classes, Kids Classes, and our Wine Classes and Walking Tours.

Booking multiple classes for the same participant:

If you wish to book more than one class, please book your first class. Once you have booked, you will receive a confirmation that has the discount code to use when booking subsequent classes and benefit from the discount off. Should you forget to use your discount code, we will not be able to apply the discount retroactively. However, if you are concerned that an applicable discount was not applied at the time of checkout, PLEASE CONTACT US BEFORE YOU MAKE YOUR PAYMENT.

Children in class:

Children between 10 and 16 are more than welcome in a number of our classes in limited numbers only when accompanied by a participating adult.

Cancelation Policy

In the event that you need to cancel the class the following conditions apply:
– 45 days or more prior to the class, the fee is 100% refundable less a 50 euros cancellation fee per person.*
– 45 days or less prior to the class, the fee is non-refundable however you may reschedule your class or transfer your class to another person within 6 months after the date of the class. If no reschedule occurs during this time the credit is canceled.
– After the date of the class, the fee is non-refundable and no rescheduling is allowed.

– Purchased prepaid packages are non-refundable. Any unused portion of your purchased package may be transferred to another party during the period of validity. No extension will be granted in the event of a transfer.

–  In the event of a cancelation of our Cooking & Wine Tour in Paris – Week in Paris: should you cancel 60 days or more prior to the program start date, you can be refunded less 50% of the full course fee. You can postpone your date with notification at least 60 days before the trip and only one such change will be allowed for any given booking. Once changed, the new dates are final and non-refundable.

– In the event of a cancelation of our 3-day Bread Masterclass: should you cancel 60 days or more prior to the program start date, you can be refunded less 50% of the full course fee. You can postpone your date with notification at least 60 days before the trip and only one such change will be allowed for any given booking. Once changed, the new dates are final and non-refundable.

Note: We strongly suggest that all travelers purchase trip cancellation insurance to cover the trip in the event of natural disasters, health issues, and/or other unforeseen events or travel bans.


NEW 2020 BOOKINGS IN THE TIME OF COVID-19

The following policy applies solely to new bookings effectuated between June 1st, 2020, and December 31st, 2020, and also applies solely to bookings for dates within said period. Your booking will be accepted by us and you will receive a confirmation with the date that your balance is due. Please use the “pay now” button in your confirmation email or log onto your customer account where you can view your bookings and submit your payment at any time up till 30 days prior to the class. Note: if you did not initially create a password for your customer account, click on forgot password to reset and/or create one. Failure to submit your payment within that time period will result in automatic cancelation of your booking request. You can, of course, resubmit a request and if space is still available, book and pay for your class. Should you wish to book a class for any other calendar year, you should refer to our standard cancelation policy above.

You are not required to submit payment for your booking immediately. Payment for your 2020 booking will be due only 30 days before the scheduled class date. If your booking is made for a class that is scheduled within less than 30 days, you will be asked to submit your payment within 24-hours of acceptance maximum to confirm. You have the right to cancel your booking up to 30 days before the class. Any cancelation within 30 days of the class will be 100% non-refundable. 


Photos

Photographs taken during class are the property of cook’n With Class and may be used for advertising purposes.

By booking with us, you are stating that you understand and accept the terms of booking and the cancellation policy.